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Return Policy

​Do read our return policy before placing an order. At the Jane's Exclusives clothing store, if you're not 100% happy with your purchase, simply contact customer service to process your return. The items ordered have to be in its original condition and must be returned within 14 days of receipt. Once received, we'll issue a full refund. 

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  • We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

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  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

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If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

 

 

 

  Damages and issues 
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 


Certain types of items cannot be returned. Below are a list of items that cannot be returned.

 

Custom products (such as special orders or personalized items), personal care goods (such as beauty products, swim wear, & underwear) and any type of jewelry. Please get in touch if you have questions or concerns about your specific item.  

 

 



Unfortunately, we do accept returns on sale items. All Sale Items Are Final!

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Exchanges 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the new item will be shipped.

 

 

Refunds 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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